Matrix Service Engineering Procurement & Construction

Privacy Policy

Privacy Policy

Effective Date: November 10, 2023


This Privacy Policy (“Policy”) describes how Matrix collects, uses, and discloses personal information about visitors to our website,, and other websites that link to this Policy (collectively, the “Site”), and the rights you may have under applicable laws regarding your personal information.

A reference to “Matrix,” “we,” “us” or “our” is a reference to Matrix Service Company and/or its relevant subsidiaries and affiliates involved in the collection, use, sharing, or other processing of personal information.


Categories of Information We Collect About You

Personal information is data that identifies, relates to, describes, can be used to contact, or could reasonably be linked directly or indirectly to you.


We may be required by law to collect certain personal information about you, or as a consequence of any contractual relationship we have with you. Failure to provide this information may prevent or delay the fulfilment of these obligations.


Information We Collect Directly From You. We collect personal information directly from you when you use our Site, including when you provide us with personal information through a form or portal on our Site.


We collect the following categories of personal information about you directly from you:

  • Identifiers: Such as your name, address, email address, phone number, account credentials or similar identifiers; and
  • Professional or Employment-related information: Such as employer, job title, experience or expertise, professional contact information.


For additional detail about how we collect and use information from job applicants, please refer to our Applicant Privacy Notice found ____________.


Information We Collect Automatically. We and our third-party cookie providers automatically collect personal information when you use our Site using cookies, pixel tags, or similar technologies. Please review our Cookie Policy for additional information regarding our use of cookies.


We collect the following categories of personal information about you automatically through your use of our Site:


Identifiers: Such as your IP address; and

Internet and other electronic network activity: Internet or other electronic network activity information, including browser type and operating system; browsing history, clickstream data, search history, and information regarding your interaction with an internet website, application, or advertisement, including access logs and other activity information related to your use of our Site; the length of time you visit our Site; and the referring URL, or the website that led you to our Site.


How We Use Your Information and The Basis on Which We Use It

We use the categories of personal information described above for the following purposes:

  • To provide our Site and services to you, to communicate with you about your use of our Site or services, and to respond to your inquiries.
  • For identification and authentication purposes.
  • To tailor the content and information that we may send or display to you, for personalized help and instructions, and to otherwise personalize your experiences while using the Site.
  • For marketing and promotional purposes. For example, we may use your personal information, such as your email address, to send you news and newsletters, event updates, business opportunities, or to otherwise contact you about information we think may interest you or your company. We may also use the information that we learn about you to assist us in advertising our services. Where required by applicable law, we will obtain your prior consent before using or sharing your personal information for such marketing purposes.
  • To better understand how users access and use our Site, in order to improve our Site and respond to user desires and preferences, and for related research and analytical purposes.
  • To comply with our legal obligations or exercise or defend our rights or the rights of a third party, including complying with law enforcement or government authority requests and participating in compliance audits.
  • Where we believe necessary to investigate, prevent or take action regarding suspected or actual illegal activities, fraud, situations involving potential threats to the safety of any person or to otherwise enforce this Policy or the integrity of the Site.


Deidentified data. We may also deidentify or anonymize your data in such a way that you may not reasonably be re-identified by us or another party, and we may use this deidentified data for any purpose. To the extent we deidentify any data originally based on personal information, we will maintain and use such data in deidentified form and will not attempt to reidentify the data.


Our legal bases for processing your information are as follows:


Performance of a contract: We process personal information where necessary for the performance of our contractual obligations to you, for example, to provide the Site and authenticate your identity when logging into the various login sections of the Site.


Compliance with legal obligations: We process personal information where necessary to comply with the legal obligations to which we are subject, for example, to cooperate with public and government authorities, courts or regulators in accordance with our legal obligations, to the extent this requires the processing or disclosure of personal information to protect our rights.


Legitimate Interests: We process your personal information where necessary to serve our legitimate business interests, for example, to ensure that we can effectively manage and communicate regarding our business efficiently, to perform investigations or compliance audits, to tailor the content and information we may send or display to you, to improve the Site and our services, to exercise or defend our rights, and for business administration purposes. When we use personal information to meet our legitimate interests, we take steps to ensure that your rights are not infringed. You can contact us using the details in the “Contact Us” section below for more information about the steps we take to ensure these rights are not infringed.


Consent: Where required by applicable law, we process personal information on the basis of your consent, for example, to send you direct marketing communications. To the extent we obtain your consent to process your personal information, you may have the right to withdraw your consent under applicable local law. To exercise this right, please contact us using the details in the “Contact Us” section of this Policy.


How We Disclose the Information We Collect

We may disclose each of the categories of personal information described above for our business purposes as follows:

  • We may disclose the personal information we collect about you to our subsidiaries and affiliated entities, and their use and disclosure of your personal information will be subject to this Policy.
  • Service Providers. We disclose the personal information we collect about you to service providers, contractors, and agents who perform functions and business operations on our behalf, for the purposes set out above. For example, we engage service providers to optimize services, send newsletters and marketing messages, support email and messaging services, help us manage our relationship with you, and analyze information.
  • Business Transfers. If (i) we or our affiliates are or may be acquired by, merged with, or invested in by another company, or (ii) if any of our assets are or may be transferred to another company, whether as part of a bankruptcy or insolvency proceeding or otherwise, we may transfer the information we have collected about you to the other company. As part of the business transfer process, we may disclose certain of your information with lenders, auditors, and third party advisors, including attorneys and consultants.
  • In Response to Legal Process. We may disclose your personal information to comply with the law, a judicial proceeding, court order, or other legal process, such as in response to a court order or a subpoena.
  • To Protect Us and Others. We disclose your personal information where we believe it is appropriate to do so to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the safety of any person, violations of our Terms of Service or this Policy, or as evidence in litigation in which we are involved.


Aggregate and De-Identified Information. We may share aggregate, anonymized, or de-identified information about you for any purpose permitted under applicable local law.


Consent. We may also disclose your personal information with your consent.


Your Choices and Rights

You may have certain rights regarding our processing of your personal information under applicable local law. Depending on the jurisdiction in which you live, these may include rights to:

  • request information about our processing of your information;
  • request a copy of your personal information;
  • rectify, correct, or update the information we hold about you;
  • request deletion of your information;
  • opt out of “sales” of personal information or “sharing” of personal information for cross-context behavioral advertising purposes (as these terms are defined under applicable law);
  • opt out of certain profiling activities;
  • restrict or limit our use of your information;
  • object to our use of your information;
  • ask that we transfer the personal information you gave us to another organization, or to you, in certain circumstances (referred to as data portability);
  • where you have provided consent, withdraw such consent to our processing of your personal information at any time;
  • not be unlawfully discriminated against for exercising your rights;
  • lodge a complaint with your local data protection authority.


These rights may be limited or denied in some circumstances. For example, we may retain your personal information where required or permitted by applicable law. We do not “sell” or “share” your personal information as those terms are defined under applicable local law. We do not use or disclose your sensitive personal information for purposes other than permitted under applicable law.


To exercise your rights under applicable local law or if you are an authorized agent submitting a request on behalf of an individual under applicable local law, you may contact us at ________________ orby email at______________. You or your authorized agent may be asked to provide information such as your email address, name, date of submission, relationship to us, and the nature of your request so that we can verify your request. Authorized agents may also be required to provide a copy of the consumer’s signed permission authorizing the agent to submit requests on the consumer’s behalf.


Your personal information will be held for only so long as it is needed for Matrix’s business purposes as described above, and in accordance with applicable corporate document retention schedules. These schedules are designed to comply with applicable data privacy and other legislation, and to assist Matrix in maintaining business records which it may need to conduct its business and to respond to lawful requests for information in connection with legal claims or disputes.

Security of My Information

We implement physical, technical, and organizational security measures designed to safeguard personal information. These measures are aimed to protect the personal information we collect from loss, misuse, and unauthorized access, disclosure, alteration, and destruction. Please be aware that despite our efforts, no data security measures can guarantee security.

Third Party Links

Our Site may contain links to third-party websites. Any access to and use of such linked websites is not governed by this Policy, but is instead governed by the privacy policies of those third-party websites. We are not responsible for the information practices of such third party websites, and we encourage you to review the privacy policies of any third-party sites you choose to visit.

International Transfers

Your personal information may be transferred to, stored or otherwise processed in servers and databases located outside of the jurisdiction in which you reside and where the privacy laws may not be as protective as your jurisdiction of residence. Where legally required, we have put in place appropriate safeguards and contractual commitments (as applicable) to protect your personal information.



Our Site is not designed for children under the age of 16. If we discover that a child under the age of 16 has provided us with personal information, we will delete such information from our systems. We do not knowingly “sell” or “share” the personal information of children under the age of 16.

Contact Us

Matrix is the controller of your personal information. If you have questions about the privacy aspects of our Site or would like to make a complaint, please contact our Privacy Office at:


Changes to this Policy

This policy is current as of the Effective Date set forth above. We may change this Policy from time to time, so please be sure to check back periodically. We will post any changes to this Policy on our Site. If we make any changes to this Policy that materially affect our practices with regard to the information we have previously collected about you, we will endeavor to provide you with notice in advance of such change by highlighting the change on our Site or sending you an email.